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ServiceNow's platform makes it easy to develop applications and features through declarative user interfaces and scripting APIs. This is extremely powerful because simplifying the software development process makes it more inclusive and this democratization of software development is one of the things people love most about working on the ServiceNow platform.
The abstraction layers over traditional tools for software development, while expedient, don't mean you can't still get into trouble. Sometimes you need to understand not just the boundaries of the abstraction layer but also its implementation and interaction with underlying technologies. Otherwise, you risk finding yourself with a project that may not scale well, is difficult to maintain or could have been implemented more quickly.
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