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Adding an Admin User for Bootstrap

Bootstrap requires being run as a user with the admin role in ServiceNow in order to function. This document is a guide for how to create a new admin user for Bootstrap. This user is similar to a mid server user. All generated tests will be generated by this user. All tests run on hosted browsers will be run by this user. In order to create a new admin user, you must be logged in as an admin already.

1. Navigate to the Users Module

  • Use the filter navigator to search "User Administration". In the User Administration application, which should appear in the results, click the "Users" module.


2. Add a New User for Bootstrap

  • Click the "New" button to create a new user.


3. Enter the Information for the User

  • Now you must enter the information for the user. The particular user ID of the user does not matter. Enter a user ID and a password for this user. Once you have added both the password and the ID click submit.


4. Go to the Roles Tab

  • Click on the user you have just created. If you do not see it, you can search for it in the filter in the Users table. Once you have opened the user, click the roles tab, which should be below the section that contains the username and password. Click the "Edit" button under the roles tab.


5. Add the Admin Role to the User

  • You should see two lists, one of which is empty. From the left list select the "admin" role, or any other role with administrator rights, and click the arrow between the lists that is pointing right. Finally, click "Save".


6. Navigate to sys_properties

  • Use the filter navigator to search "sys_properties.list". It is important that this is typed exactly and in full. Hit the enter key and this should open up a new table.


7. Add New Entry to Table

  • Click the "New" button to add a new entry to the table. You will have to create two enteries in order to finish setting up Bootstrap as an admin user.


8. Add First x_dow_common Entry to Table

  • For the first entry, set its name as "x_dow_commons.hosted_browser_user_name" and its value as the user ID that you created earlier for Bootstrap.


9. Add Second x_dow_common Entry to Table

  • Create another entry with the name "x_dow_commons.hosted_browser_password" and set its value as the passsword you used for the Bootstrap user. Once both of these enteries have been created, you are finished setting up Bootstrap as an admin user.